Foire aux questions (FAQ)

In what currency are the prices on the site displayed?
All prices on our site are displayed in GBP (£).

I just placed an order, when will it be shipped?
Orders are processed within 1 to 3 business days. Once shipped, delivery takes approximately 4 to 6 business days.

When will I receive my tracking number?
Your tracking number will be provided within 2 to 3 business days after your order has been shipped.
If you have not received it after 5 business days, please contact us via our contact form.

Can I get a refund for my order?
Personalized items are non-refundable, as each item is made specifically for the customer.
However, if your order arrives damaged or defective, please contact us via our contact form and we will be happy to offer a replacement or a suitable solution.

Can I cancel my order?
You can cancel your order free of charge within 12 hours of placing it.
After this time, your order may already be in preparation or shipped.

I entered the wrong address, what should I do?
If you have entered an incorrect address, please contact us via our contact form within 12 hours of placing your order.
After this time, we cannot guarantee the modification.

What is the delivery time?
Delivery takes approximately 4 to 6 business days after shipping.

I have a question that hasn't been answered, can you help me?
Of course! Contact us via our contact form and our team will be happy to help you.
We usually respond within 24 to 48 hours (Monday to Friday).